Help & Support
Our customers are very important to us, and we want to make sure you have everything you need. Learn more about our shop's policies and ordering info below. If you can't find what you are looking for or need immediate assistance, please contact us via phone or email and we'll be happy to help!
What is your Delivery Area?
Our shop locally serves the following cities and surrounding areas:
Do you deliver to local hospitals?
Yes we do! Here is a list of hospitals that we deliver to locally.
Cincinnati Children's Hospital Medical Center
The Christ Hospital
Cincinnati Mercy Hospital System
Journey Lite of Cincinnati
Cincinnati VA Hospital
TriHealth Cancer Institute Intercommunity Cancer Center
Cincinnati Children's Eastgate
Cincinnati Children's Anderson
Select Specialty Hospital - Cincinnati
Good Samaritan Hospital
Summit Behavioral Healthcare
The Christ Hospital Physicians - Palliative Care
The Christ Hospital
If you do not see the hospital you are looking for, please give us a call at (513) 961-6622, we may be able to accommodate special requests.
Can you deliver to a funeral home?
- Naegele Kleb-Ihlendorf Funeral
- George H Rohde & Son Funeral H
- Neidhard Minges Funeral Homes
- Albert L Boehmer & Son Funeral
- Gilligan Funeral Homes
- B J Meyer Sons Funeral Homes
- Neidhard Minges Funeral Home
- Schaefer Busby Danner Inc
- Alderwoods Group Inc
- Gwen Mooney Funeral Home
- Fares J. Radel Funeral Homes & Crematory
- Moore Family Funeral Homes
- Frederick Funeral Home
- Jamison & Jamison Funeral Home
- Celadon Home Ltd
- Renfro Funeral Services, Inc.
- Charles A Miller & Sons Inc
- Meyer & Geiser Funeral Home
- Tredway-Pollitt-Staver Funeral
- JC Battle & Sons Funeral Home
- Thompson Hall & Jordan Funeral
- Nicholls Funrl Home
- Mihovk Rosenacker Funeral Home
- Nurre Mihovk Rosenacker
- Spaeth Sons Schaefer Busby
- Nurre Brothers Funeral Homes
- Weil Funeral Home
- Spring Grove Funeral Home
- Joseph R Garr Funeral Services
- W Mack Johnson & Anderson Home
- Newcomer Funeral Home
- Vitt Stermer & Anderson Funrl
- Neidhard Young Funeral Home
- Schmidt Dhonau Kucner Funeral
- Vitt Stermer & Anderson Fnl Ho
- Vorhis & Ryan Funeral Home Inc
- Hodapp Funeral Homes
- Vorhis & Ryan Funeral Home
- Clepper - Kelsch Funeral Home & Cremation Center
- Johnson-Brown Funeral Services
- Brater-Winter Funeral Home
- Paul R Young Funeral Home
- Dalbert Woodruff & Isenogle
- Mihovk-Rosenacker Funeral Home
- Bolton & Lunsford Funeral Home
- Radel Funeral Services Co
- Ralph Meyer & Deters Funeral H
- Rebold, Rosenaker & Sexton Fun Home & Crematory
- Strawser Funeral Home
- Gump-Holt Funeral Home
- Newcomer Funeral Hm, Northwest
- Staley-Strawser Funeral Home
- Hay Funeral Home & Cremation C
- Stewart Funeral Home & Donald
- Witt Good & Kelsch Funeral Hme
- Hodapp Funeral Home
- Walker Funeral Home
- Spring Grove Cemetery
- Thopmson Hall & Jordan Funeral
- Hillside Chapel
- Gwen Mooney Funeral Home Elden Good Chapel
- House Of Glover Funrl Chapel
- Thompson, Hall & Jordan Funera
- Imwalle Memorial Funeral Home
- Busse & Borgmann Funeral Home
- Thomas Justin Memorial Funeral Home
- T P White & Sons Funeral Home
- Newcomer Funeral Home, Northwe Chapel
- Thomas-Justin Funeral Home Inc
If you do not see the funeral home you are looking for, please give us a call at (513) 961-6622, we may be able to accommodate special requests.
Do you deliver to nursing homes?
- Mt Washington Care Ctr
- Gardenview Iv
- Alaska Acres Care Ctr
- Montgomery Care Ctr
- Mount Healthy Christian Home
- Mountaincrest Nursing & Rehab
- Garden Park
- Residences Of Garden Gate
- Ridge Terrace
- 610 Forest Ave, Skilled Nursing Facility
- Jean Byars Care Ctr
- Riverview Nursing Community
- Advanced Health Care Inc
- Mercy St Theresa Village
- Three Rivers Nursing & Rehab
- Residence At Greystone
- Ivy Woods Health Care & Rehab
- Residence At Park View
- Residence At Salem Woods
- Scarlet Oaks Retirement
- Wesley Community Svc
- Archbishop Leibold Home
- Lakeridge Villa
- Wesley Hall
- Cottingham Retirement Cmnty
- Lincoln Crawford Nursing Home
- Nursing Care Mgmt Of America
- West Hills Nursing Home Inc
- Courtyard At Seasons
- Oak Pavilion Nursing Home
- St Margaret Hall
- Western Hills Retirement
- Clovernook Healthcare Pavilion
- Northgate Park
- Columbia Health Care
- Communi Care Inc
- Wellspring Health Care Ctr
- Communicare Of Clifton Nursing
- Kenwood Terrace Nursing Ctr
- Judson Home Care
- Alois Alzheimer Ctr
- Seasons Retirement
- Maple Knoll Village
- Blue Ash Nursing & Rehab Ctr
- Marjorie P Lee Retirement Comm
- Sunrise Assisted Living
- Deupree Community
- Masonic Eastern Star Community
- Deupree House
- Harrison House Inc
- Price Hill Nursing Home
- Woods Edge Pointe Nursing Home
- Manor Care Health Svc
- Deaconess Long Term Care
- Queen City Nursing Home
- Zion Care Ctr
- Mallarrd Cove-A Seniors Cmnty
- Beechwood Home
- Sun Health Care
- St Marys Memorial Home
- Westside Terrace
- Llanfair Retirement Community
- Windsor Park Nursing Home Inc
- Bayley Place
- Glencare Center
- Madeira Health Care Ctr
- Beechknoll Community
- Golden Age Retirement Home
- Harmony Court
- Mercy Franciscan Terrace
- Eastgate Health Care Ctr
- Care Center Of Ohio
- Mercy Health Partners
- Eastgate Retirement Village
- Mercy St Theresa Ctr
- Mercy Franciscan At West Park
- Byars Nursing Homes
- Dual Manor
- Camargo Manor
- East Galbraith Health Care
- Thomas Temps
- Hillebrand Nursing Ctr
- Brighton Gardens
- Meadowbrook Care Ctr
- Brookwood Retirement Community
- Terrace View Gardens
- Meadows Health Care Ctr
- Burlington House Ltd
- Mercy Community-Winton Woods
If you do not see the nursing home you are looking for, please give us a call at (513) 961-6622, we may be able to accommodate special requests.
Do you deliver to retirement communities?
- Episcopal Retirement Homes Inc
- Evergreen Retirement Community
- Twin Towers Retirement Comm
- Valley Creek Retirement Comm.
- Twin Lakes At Montgomery
- Turner Home II
- Salvation Army
- Town Square Retirement Villa
- Minnie Scott's Family Care Hm
- Trice Home
- Samuel Home II
- Asanti Limited
- Lampkin House
- Asbury Woods Retirement Villa
- Lincoln Home
- Aspen Amber Park
- North Hill Court Shared Family
- Sem Retirement Communities
- Senior Independence
- Senior Retirement Resources
- Clara Brown Home
- New England Club
- Clauss Home
- Alterra Sterling House
- Philada Apartments
- Deters Home
- Booth Residence
- Harris Home
- Bridgeway Pointe
- Maxine's Adult Care Homes Inc
- Sutton Grove Retirement Comm
- Day Share
- Pro Visions Supported Living
- Zimmer Home #1
- Delaney Home
- Hancock House II
- Sunrise Adult Care Facility
- Happy Day Family Care Facility
- Linden Ash Retirement Capital
- Our Lady Of The Woods Inc
- Critcal Choices
- St Paul Lutheran Village Inc
- Lodge Of Montgomery
- Caracole Inc
- Elder Care Communications
- Hillrise Retirement Community
- Harville Home
- Brownway House
If you do not see the retirement community you are looking for, please give us a call at (513) 961-6622, we may be able to accommodate special requests.
Can I request a no contact delivery?
Yes - we offer convenient 'No Contact' delivery for anyone trying to avoid unnecessary contact during the COVID-19 outbreak. We're happy to leave your gift on the porch or front door step and our delivery team will call your recipient to let them know that they should check the front porch or door step.
Please enter your 'no contact' delivery request in your special instructions during check out.
Our delivery team is wearing latex gloves at this time for their safety and for the safety of others and practicing regular hand washing and utilization of hand sanitizer.
Do you do flowers for dances?
We can design boutonnieres, corsages, and posy bouquets for homecoming, prom, daddy daughter dances, Easter, Mother's Day, or whatever occasion you're celebrating. Let us know what colors and flowers you have in mind and we can create something custom by changing the color of the flowers as well as the ribbons. If you need a few ideas, we've got a small gallery of images as well: https://www.jonestheflorist.com/corsages-and-boutonnieres/cat10360057.
When do I need to reach out for wedding flowers?
For weddings, we prefer you reach out 6-9 months before your wedding date. This will allow us time to go over each aspect of your wedding flowers in detail as well as have your initial guest count list and then final counts so that we can adjust flowers as needed. After initial consultation, if you decide you’d like to use us for your wedding flowers, you’ll make a small, non-refundable date retainer to reserve your wedding date on our calendar. After that payment, you can make payments of your choosing at any time up until 30 days prior to your wedding. At the 30 day mark, we require any final payments and final guest counts so that we can place your flower order. This allows us time to be able to reserve your custom flowers and guarantee colors giving the farms plenty of time to let us know if there are any issues. After the 30 day mark, we can make adjustments to the placement of the flowers, but the overall order cannot be edited.
For more last minute brides and grooms, we are available to help as well! If you call us the week of your wedding or elopement, we will take a look at what is available in our cooler already and you can choose from those flowers and colors for your designs. You may have less options available when calling a week ahead, but we’ll still pour the same time and love into your wedding work.
Do you guarantee your flowers?
We have a 7 day replacement guarantee. If you are having any quality issue with your flowers, let us know within 7 days of your delivery and we'll have you return the flowers to us and we can replace them.
I tried placing an order, but it didn't go through. What can I do?
What if my chosen flowers aren't available?
How can I pay?
Do you guarantee your flowers?
We have a 7 day replacement guarantee on fresh flowers. Just reach out and let us know if you're seeing a quality issue with your fresh flowers. We will assess your design, we prefer to pick it up or you bring it back, so that we can follow up with our farms to give them feedback on the quality. We'll replace your flowers as long as you reach out within that 7 day time limit and provide details as well as return the original design.
Some flowers have an extended hydrantion period or may be perceived as dying when they're still opening up, so we may ask for more details on what flower types are specifically looking wilty so that we can correctly assess and correct any issues.
How will my refund be processed?
All refunds will be processed in the same method of payment that was used to pay for the order. We are unable to process a cash refund for a credit card order. Credit card refund times may vary based on your bank.
Effective Date: January 1, 2020
I. COLLECTION OF INFORMATION
We collect the following categories of information when you use our Services (including when you download or launch our mobile applications) or when the application is running on your device in the background:
Information you provide directly to us.
Contact Information, including name, alias, maiden name, email address, telephone or mobile phone number, address;
Sign-In Information, including username and password, account name, account number;
Profile Information and Survey Responses, including your interests, preferences, physical characteristics or description, feedback, educational or professional information, employment, employment history, marital status, date of birth, age, significant dates such as birthdays, anniversaries and religious holidays you may observe;
Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
Information about other people, (for example, if you order a gift and want it sent directly to the recipient) including recipient's name, address, e-mail address, and telephone number;
Transaction and Billing Data, including bank account and payment card details, (credit card number, expiration date, and credit card security code, where needed to complete a transaction), billing address, delivery address, signature, transaction history; and
Correspondence you send to us.
Information we collect automatically. We collect internet, electronic activity, and other information automatically from the devices and browsers that you use, including your device type; Internet protocol (IP) address; device and advertising identifiers, probabilistic identifiers, and other unique personal or online identifiers; time zone setting and location; browser type and version; browser plug in types and versions; operating system and platform; Internet service provider; pages that you visit before and after using the Services, browsing history, and search history; the date and time of your visit; information about the links you click, pages you view, and advertising you interact with within the Services and other information about how you use the Services; the technology on the devices you use to access these Services; inferences used to create a profile about preferences, characteristics, psychological trends, predispositions, behavior, attitudes; and standard server log information. If you or your device experiences an error, we collect information about the error, the time the error occurred, the feature being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred. Consistent with your mobile device or app permissions, we also collect geolocation information including geolocation information derived from your GPS, WiFi and Bluetooth signals, IP address, and other device information, photos stored on your device, contacts from your mobile address book, audio recordings, and appointments from your calendar.
We also receive the categories of information described above from other sources, including from users of our Services, and third-party services and organizations. For example, if you access any social media or similar services through the Services to login or to share information about your experience on our Services with others, we may collect information from these third-party services.
Without this information, we are not able to provide you with all the requested services, and any differences in services are related to your information.
II. USE OF INFORMATION AND PURPOSE OF DATA PROCESSING
We use and otherwise process each of the categories of information identified above for the following business purposes:
To make suggestions and recommendations to you about things that are similar to those that you have enquired about or may otherwise be of interest to you, or to send promotional materials from us or by our affiliates and trusted business partners.
To improve our Services and to ensure that content is presented in the most relevant and effective manner for you and for your device; to administer our Services, including troubleshooting, data analytics, testing, research, statistical and survey purposes; to keep our Services, business and users safe and secure; to comply with applicable laws and regulations; and to protect or exercise our legal rights or defend against legal claims.
Where we need to collect information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may cancel a product or service you have with us.
III. DISCLOSURE OF INFORMATION
We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.
Authorized third-party vendors and service providers. We share your information with third-party vendors and service providers that provide services to us for a variety of business purposes, such as billing, payment processing, customer service, email deployment, advertising and marketing (including counting ad impressions, verifying positioning and quality of ad impressions, ensuring compliance with industry standards and specifications, ad delivery, reporting, personalization, audience segmentation, and analytics), security and performance monitoring, maintaining or servicing accounts, processing or fulfilling orders and transactions, verifying customer information, research, data hosting, auditing, and data processing.
Corporate affiliates. We may share your information with our corporate affiliates.
Business transfers. We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, initial public offering, or in the unlikely event of bankruptcy.
Legal purposes. We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, safety, and security of Jones the Florist, our affiliates, users, or the public.
With your consent. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.
If you access third-party services -- such as social media services, third-party single-sign on tools, mobile platforms for in-app purchases -- through the Services, these third-party services may be able to collect information about you, including information about your activity on the Services, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies.
If you choose to engage in public activities on the Services, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.
IV. ADVERTISING, COOKIES AND SIMILAR TECHNOLOGIES
The following types of cookies are used on our Services:
Essential cookies – These cookies enable you to use our Services. These cookies are essential to enable you to browse our Services and use certain features. Disabling them may prevent you from using certain parts of the Services. Without these cookies, certain services such as, recognizing you by name when you return to our Services or enabling you to use shopping charts with our Services, cannot be provided. These cookies also help keep our Services safe and secure.
Preference cookies – These cookies store information such as your preferred country and language selection, login data and website preferences. Without these cookies, our Services may not be able to remember certain choices you've previously made (such as a saved country / language preference) or personalize your browsing experience by providing you with relevant information. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
Performance cookies – These cookies collect information about how you use our Services such as which pages you visit regularly. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages.
Do-Not-Track Signals and Similar Mechanisms. Some mobile and web browsers transmit "do-not-track" signals. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.
V. SMS Opt-In
By entering your phone number in our checkout SMS opt-in, subscribing via our subscription form or via our text-to-join keyword, you agree that by signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Jones the Florist at the cell number used when signing up. You also acknowledge that consent is not a condition for any purchase made on our site.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
VI. INTERNATIONAL TRANSFERS
We do not knowingly collect or sell any information from children, as defined by applicable law, without parental consent or as otherwise permitted by applicable law.
VIII. DATA RETENTION, SECURITY, AND INTEGRITY
Information will be retained only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.
We maintain reasonable security measures to safeguard information from loss, theft interference, misuse, unauthorized access, disclosure, alteration, or destruction. We also maintain reasonable procedures to help ensure that such data is reliable for its intended use and is accurate, complete, and current. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure, accurate, complete, or current. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.
X. CONTACT INFORMATION